Privacy Policy

This Privacy Policy describes how your Personal Information is collected, used, and shared when you visit our website, Digital Helper (“Site”), contact us, or purchase or install one of our products. Digital Helper collects data on your Shopify business directly and via Shopify’s platform to deliver on the core functionalities of our app and theme products. Please contact us if you have any questions.

Personal Information We Collect

When you visit the Site, contact us, or purchase or install one of our products, we automatically collect certain Personal Information, including information about your device, web browser, IP address, time zone, and some of the cookies installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms refer you to the Site, and information about how you interact with the Site. This automatically-collected information is referred to as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device, often including an anonymous unique identifier. For more information on cookies and how to disable them, visit allaboutcookies.org.
  • Log Files: Track actions occurring on the Site and collect data like IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.

When you make a purchase, attempt to make a purchase, or contact support through the Site, we collect certain information from you, including your name, billing and shipping address, payment information (including credit card numbers or other payment information), email address, and phone number. We refer to this as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information to:

  • Fulfill orders placed through the Site (including processing payment information, arranging shipping, and providing invoices and/or order confirmations).
  • Communicate with you, including sending marketing messages.
  • Track your use of the Site.
  • Screen orders for potential risk or fraud.

We use the Device Information to help us screen for risk and fraud (particularly your IP address) and to improve and optimize our Site (for example, generating analytics about how our customers browse and interact with the Site, and assessing the success of marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described above. For example, we use Shopify to power our online store and Google Analytics to understand how customers use the Site.

We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests, or protect our rights.

Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications that may interest you. You can opt out of targeted advertising directly through the settings on platforms like Facebook, Google, and Bing. Additionally, you can visit the Digital Advertising Alliance’s opt-out portal for more options.

Do Not Track

We do not alter our Site’s data collection and use practices when we detect a Do Not Track signal from your browser.

Your EU/EEA Rights

If you are a European resident, you have the right to:

  • Access the personal information we hold about you.
  • Request correction, deletion, or restriction of processing of your personal information.
  • Object to the processing of your personal information for certain purposes.

We process your information to fulfill contracts (e.g., if you make an order) or pursue our legitimate business interests listed above. Your information will be transferred outside of Europe, including to Canada and the United States, and is encrypted and available for retrieval on demand.

Data Retention

We retain your Personal Information, Device Information, and Order Information for our records unless you ask us to delete it, as this data is required for the customer relationship duration.

Minors

Our Site is not intended for individuals under 13.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, questions, or complaints, please contact us:

Last updated: November 13, 2024