Refund Policy
Overluxe
Effective Date: 12/1/2024

At Overluxe, customer satisfaction is our priority. However, due to the nature of our products, we have specific guidelines regarding refunds and returns.

1. Change of Mind Returns

We do not accept returns or issue refunds for change of mind. Please ensure you review your order carefully before making a purchase.

2. Refund Eligibility

Refunds are only available in the following cases:

  • The product was damaged during shipping.
  • The wrong item was delivered.

To be eligible for a refund, you must:

  • Notify us within 3 days of receiving the parcel.
  • Provide clear photos of the damaged or incorrect item as proof.

3. Non-Refundable Items

We do not offer refunds for:

  • Items damaged due to misuse.
  • Items returned without prior approval.

4. Refund Process

Once your claim is approved:

  • Refunds will be processed within 15 business days.
  • Refunds will be issued to the original payment method.

5. Contact Us

For any refund-related queries, please reach out to us:

  • Email: overluxe.store@gmail.com
  • Phone: +923130816600

Thank you for understanding our policies. We strive to provide high-quality products and exceptional service!